Banking Customer Service
Your new company
Working for one of Australia's most beloved banks, who look at their service, products, and digital capabilities in an agile and collaborative way. They put the financial needs of their members at the forefront of what they do. Based out of head-offices in the Sydney CBD, you will be joining an energetic customer service team who are both collegiate, supportive and bring fun and excitement to the workplace!
Your new role
In your new role, you will take inbound calls from members on a broad range of everyday banking enquiries. You will leave a lasting impression on our members by providing friendly, personal, and efficient service. You will do your best to resolve all enquiries on the first call and furthermore you will achieve this by building and maintaining an extensive knowledge of our products and processes. As the first point of contact, you will be responsible for assisting and educating members through:
• Building rapport with our members via phone and email.
• Utilising our systems to navigate membership details.
• Providing quality information about our products and services
• Responding to enquiries via the member’s preferred channel of choice.
What you'll need to succeed
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Passion to provide a superior end to end member experience.
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Willingness to learn & develop your selling skills.
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Demonstrated ability to achieve KPI's.
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Outstanding communication with a ‘member first’ approach
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1 year experience in a contact centre environment is preferable
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The successful candidate must be committed to work on a rotating roster, Monday to Friday 8am to 6pm and every 2nd Saturday.
What you'll get in return
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A perm full time position that can start ASAP.
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Fantastic training provided, perfect entry into banking.
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A supportive environment that genuinely cares. In this role you’re not just ‘another number’ very family-feel environment
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C BD location with future flex policy for WFH
Let’s Work Together
Get in touch so we can start working together.